FAQs


Contact

Email ali@saltandstill.com or fill out this form

Swatches 

I keep swatches from each piece. Color can vary from monitor to monitor so I'm happy to send you a swatch from any piece prior to purchasing to ensure color accuracy. 

Payment 

I will email you an invoice for the price of the artwork + any applicable shipping costs or sales tax. The invoice can be paid by credit card or PayPal. 

Order Processing Time

Pieces will ship in 1-2 weeks of purchase. You will receive confirmation of shipment and a tracking number once the piece has shipped.

Shipping

Domestic Packing and shipping costs are included in the price of the piece, there is no additional fee for shipping. Sales tax will be added if applicable. Pieces are packed and shipped by FedEx. 

International Please contact me for international shipping rates. The buyer is responsible for VAT, import fees and taxes imposed by his or her country. 

I am not responsible for lost packages. 

Returns

All sales are considered final. If you receive a piece that doesn’t meet expectations, please send an email to ali@saltandstill.com so we can find a resolution.

Packing and shipping costs are included in the price, so in the event a piece needs to be returned, the buyer will be refunded for the price paid less packing and shipping costs. Return shipping is the responsibility of the buyer. 

Custom Work / Commissions 

Commissions will be considered based on current workload. Please contact me with commission inquiries.